Service

After Sales Services

Prometheus provides its customers an after-sales support in order to ensure at fittest configuration of its products, both in terms of functionality and performance. Guaranteeing reliability and safety of the industrial installations, a specialized and qualified team of technicians will be at full disposal to offer a complete assistance and trial service related to the product installed.

Installations and Maintenance

Prometheus offers different levels of service support to ensure its customers have access to Prometheus experts when you need them. From on-call support through to multi-engineer resident service contracts.

Preventive, predictive and corrective maintenance services are offered to maximize the performance as well as the reliability of equipments and systems, ensuring those who manage the plant to gain considerable advantages in terms of safety and costs reductions.

Field services are offered to provide an audit and/or a corrective maintenance program, in order to repair or replace equipments that has failed unexpectedly on site.

The main services are listed here below:

  • Supervision when mounting products are present
  • Declaration of correct installation and set-up
  • Inspection to reduce the operating costs and increase operation life
Staff Training

The more you know about Prometheus products, the better you can use and gain benefit from them.

Prometheus provides customized training programs consisting of courses to achieve all the necessary information to correctly install the protective systems. Training courses are available to give the personnel in charge of managing/maintaining the installations the necessary know-how to achieve an excellent level of operating ability.   

The courses are held directly on field (or on individual sites) and entail some practical sessions related to the installed equipment. If required, the practical demonstrations can even be carried out with specialized personnel working alongside your technicians during routine maintenance operations carried out at an individual site.

Apart from technologies, Prometheus offers a Technical Assistance truly “at the service” of customers: a team of capable and skilled people, always ready to listen to, understand and solve your problems.